Privacy Policy

Last updated: 12 October 2026

Who we are

This website is operated by GTech Asia Sdn Bhd, 16, The Mulia Residences, Jalan MR2/6, Persiaran Inovasi Cyber 10, 63000 Cyberjaya, Selangor, Malaysia. If you have any questions about this policy or how your information is handled, contact us at info@gtech-asia.com or +60 16-853 6364.

Information we collect

The consultation form on the Contact page collects the areas you'd like help with, your project status, current simulation software, a description of your project, your full name, company, work email, phone number (optional), country, and — if you choose to provide them — the type of engagement you're looking for, supporting files you attach, and additional notes. Registering for a webinar or event collects your name, email, company, and any other fields shown on that event's registration form. Subscribing to our newsletter (in the footer of every page) collects your email address and, optionally, the content topics you're interested in. We only collect what's shown on the relevant form; we don't collect anything from you without your knowledge.

How we use your information

Consultation form submissions are used solely to prepare for and follow up on your request — for example, matching you with the right engineer, understanding your project before we speak, and contacting you by email, phone, or WhatsApp. Event registration details are used to confirm your seat and send event-related communications. Newsletter sign-ups are used to send the content you opted into, until you unsubscribe. We do not sell your information, and we do not use it for unrelated marketing without your consent.

Internal notes. Our administrators may keep internal notes about an enquiry, a resource request or a workshop registration — for example, who contacted you, what was discussed and the date of a planned follow-up.

These notes are visible only to authorised GTECH ASIA administrators and are used to respond to you and manage our business relationship with your organisation.

They are not combined with information about how you browsed the website.

We review these notes 24 months after our last interaction with your organisation and delete them when they are no longer needed.

You may also request deletion of your information, subject to applicable legal and legitimate retention requirements.

Newsletter and unsubscribing

Every newsletter email includes an unsubscribe link tied to a unique code for your subscription — no login is required to opt out, and unsubscribing takes effect immediately. Subscriber and enquiry details may be synced to a customer relationship management (CRM) or email platform so our sales and marketing team can follow up efficiently, but only for a platform our team has actually configured to receive it.

We use three kinds of measurement on this website. Each is described here so you can decide what to allow.

1. Our own usage statistics (strictly operational). Our server records basic usage events such as page views, resource views, file downloads and contact clicks. Each event can include the page address, an identifier that is generated in your browser for the current visit, the referring website, campaign tags in the link you followed (UTM source, medium, campaign, content and term), the product or event page involved, a shortened form of your IP address (the last part is removed before it is stored), and a simple classification of whether the visit looks like an automated program. We do not store your full browser user-agent string. This data is pseudonymous, not anonymous: it is not tied to your name or email address, but a visit identifier and a shortened IP address are still data about a device. We use it to understand which pages and content are useful and to keep automated traffic out of our figures. It is not shared with advertising platforms.

2. Google Analytics 4 (analytics choice). If you allow “Analytics” in the cookie notice, this website loads Google Analytics 4, provided by Google. It sets cookies and sends Google information about your visit, such as the page, the event type, the campaign source, and your browser, device and approximate location; Google also receives your IP address as part of the connection. We send only non-personal event details such as the product or event name, the resource type and the traffic source. We never send your name, email address, phone number, company or anything you type into a form. We have switched off Google signals and advertising personalisation features, and we have set Google to keep event-level data for 14 months. Allowing Analytics does not allow advertising features. Google handles the data under its own terms and privacy policy.

3. Meta Pixel (marketing choice). If you allow “Marketing”, this website loads the Meta Pixel, a measurement tool provided by Meta Platforms. We use it to measure how our Facebook and Instagram advertising performs, for example how many people viewed an event page or completed an event registration, and to improve that advertising. When it is active, the Pixel sets cookies and sends information about your visit to Meta, such as the page address, an identifier from the cookie, and browser and device details including your IP address. We configure it so that it receives only the page, the event name and whether a registration was confirmed or waitlisted. Meta handles the information it receives under its own terms and privacy policy.

Your choices. Analytics and Marketing are both off by default. Nothing is sent to Google or Meta, and their scripts are not loaded, until you allow the matching category. The two choices are independent: allowing Analytics does not turn on Marketing. You can change or withdraw your choice at any time using the “Cookie settings” button at the bottom of any page; withdrawing stops further measurement from that point and removes the cookies this site could set for that category. Your choice is remembered in your browser. Apart from these optional cookies, the only cookie this website sets is a session cookie used exclusively by our own staff to stay logged in to the administrative area.

Campaign attribution. Some of our links — for example in our advertising, emails or partner posts — carry short campaign labels in the web address (known as UTM labels): the source, medium, campaign, content and term. The first labelled link you open in a browser tab is remembered for that tab only and is forgotten when the tab is closed; it is not a cookie and it is not kept for later visits. If, in that same tab, you then send us a form on this website — the consultation form, an event registration, a resource request or the Simufact enquiry form — we save those labels, and the page you arrived on (its path, without search terms), together with your submission. We use them to see which campaigns lead to enquiries and registrations; they are shown with the submission to authorised staff and in internal campaign reports. If you did not arrive through a labelled link, nothing is saved. The labels are chosen by us and do not identify you on their own. Because the labels are part of the page address, Google Analytics and Meta receive them as part of normal page measurement if you have allowed Analytics or Marketing cookies (see above); the copy saved with your submission is held only by us and is not separately sent to Google or Meta. Attribution is an estimate and will not be complete: it cannot be matched for visitors who arrive without a labelled link, use blockers or switch devices.

How long we keep it. We keep usage statistics only for as long as we need them for the purposes above and review them periodically. Google Analytics event-level data is kept for 14 months. Information you submit through a form is kept as described in the sections above.

Third-party links and services

Some links on this site — such as our WhatsApp, phone, and email links — open third-party services (WhatsApp, your device's phone dialer, or your email client) outside of our control. Those services have their own privacy practices, which we encourage you to review.

Data retention and security

We retain form submissions, registrations, and newsletter records for as long as reasonably necessary to respond to you, deliver the service you registered for, and maintain our business records, and we take reasonable steps to protect information stored in our internal systems from unauthorised access. File attachments submitted with a consultation request are stored securely and are only accessible to authorised staff — never published or served publicly. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that it be deleted, subject to any legal or legitimate business reasons we may have for retaining it. To make a request, email info@gtech-asia.com.

Children's privacy

This website and our services are intended for business professionals and are not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as our website and business practices evolve. The "Last updated" date at the top of this page will reflect the most recent revision.

Contact us

If you have questions about this policy or how your information is handled, reach us at info@gtech-asia.com, +60 16-853 6364, or via WhatsApp.